We treat communication as our most prized skill. The ability to elaborate on ones thoughts and feelings is the key to innovation and growth. It is critical that managers nurture communication skills in hospitable environments to empower teams driving growth and a positive morale. Invest in your teams as a whole and as individuals with tailored tutoring sessions from PROJECT ACTION on the best practices of communication specific to the needs of your environment.
We know that our clients are customer crazy as are we! Customers are much more aware and savvy than ever before, in a time where experiences and aftercare trump any other metric. It is the responsibility of forward-thinking leaders and entrepreneurs alike to ensure that they're brand is delivering on the outstanding expectations customers have of their staff. We know what excellent service looks like so lets empower your staff today with PROJECT ACTION sessions to drive your business to be more responsive tomorrow.
With in-house communication taking place on a plethora of platforms in today's working environments, it has never been more important to ensure that your employees are able to communicate effectively and articulately. Every time any employee picks up the phone, sends an important email or responds on their team chat, they send with it a host of subtext that may or may not have been intended. Arm your team with the ability and skill to detect, what could be interpreted as, inflammatory language to prevent conflicts before they even begin.
This type of session can be tailored to a number of different industries and scenarios, for example Social Care, Health Work and Special Needs Work to name a few. This type of hospitality is a corner stone of British society where the highest standard of compassion and communication is expected. Participants will learn invaluable skills to help them on a day-to-day basis ranging from chosing the most appropriate type of language to the importance of non-verbal communication.
* Customisation is everything in today's fast paced and demanding world. At PROJECT ACTION, one size never fits all which is why we tailor each course to the needs of your enterprise. There is a standard preparation fee of £49 per hour that will be added onto your invoice for each course delivered. In our experience, customers require 2 hours of preparation to ensure their courses are as effective as possible. No two customers are at the same chapter in their story, therefore hourly rates will depend on the requirements of the client. PROJECT ACTION is committed to delivering sessions built to embrace the present and design your future together.